Terms and Conditions
Terms, Conditions and Cancellation Policy
TERMS & CONDITIONS FOR THE HOTELS WITHIN THE MANDALA HOSPITALITY GROUP
By booking directly with Mandala Hospitality Group and/or their hotel websites you are agreeing to the following terms and conditions.
GENERAL
The Hotel reserves the right to refuse service and cancel any reservation that does not meet the following terms and conditions:
You must be at least 18 years old to make a reservation. To stay at a Mandala Hotel, a person under 18 must be accompanied by an adult, A valid credit card and photo ID will be required on arrival if requested.
If a valid credit card is not presented a cash bond of up to $100 is required.
CANCELLATION
Bookings may be cancelled up to 2.00pm (local time) 1 day prior to arrival with no penalty. After that time the total value of the accommodation stay will be charged to the credit card on file. One night will be charged for persons who do not check-in on the date of their booking (no-shows)
*Please Note: This Cancellation Policy does NOT apply to Special Discounted or Promotional Rates – refer to the Cancellation Policy on your confirmation email that will be specific to your booking.
CANCELLATIONS FOR DISCOUNTED AND PROMOTIONAL RATES
For example: Advanced Purchases Rates, multiple night stays and “Stay 2 and Save” Advance purchase and other specials will be charged at time of booking.
Advance purchase and other specials are non-refundable or transferable to another date.
CHECK-IN AND CHECK-OUT
Check-in time is 2.00 pm.
Check-out time is 11.00 am everyday.
Changes to check-in or check-out times can be arranged in advance directly with the hotel, changes are subject to availability and may incur a fee.
AT CHECK-IN
A valid credit card and photo ID will be required on arrival.
If a valid credit card is not presented a cash bond of up to $100 is required
Payment by third party credit cards (Charge Back) may be arranged in advance by contacting the hotel directly.
RATES AND CHARGES
Full payment for your stay will be charged within 24 hours of arrival unless stated otherwise.
Visa, MasterCard, American Express all incur a surcharge of 1.3% for each transaction. All prices are quoted in Australian dollars, per room, per night and includes GST.
CHILDREN
Mandala Hospitality considers children to be from 4 and 16 years. 0-4 Years can stay at no additional charge using existing bedding Portable cots are an additional charge and are subject to availability, Portable cots only be used in certain room types.
ADDITIONAL BEDS
Roll-away beds are available at an additional charge of $30 and are subject to availability, Roll-away beds can only be used in certain room types. All cots requested costs $20.
GUESTS LIABILITY
All guests will be liable for any loss or damage to their accommodation room and its contents, fair wear and tear accepted.
All guests agree to pay the rate quoted for the entire stay and any additional charges that are billed to the room before, during or after the stay; including but not limited to mini-bar, room service and food and beverage outlets.
All hotels in Australia are non-smoking. Any guest smoking in their room may be asked to leave the hotel and will incur a charge of $200 for having the room off-line for cleaning and deodorising.
Guests rights are protected under the Civil Laws (Wrongs) Act 2002 CLICK HERE
BEST RATE GUARANTEED
Mandala Hospitality guarantee all guests will get the Best Available Rate when they book direct with the hotels either by phone, email or on the hotel’s own web sites. The Best Rate Guarantee does not apply to unpublished rates or advance purchase offers. The Best Rate Guarantee does not apply if the lower rate is achieved via a currency conversion and when comparing rates both rates must have tax included or tax excluded to ensure a fair comparison.
COVID 19 – ALL SAFE
At Mercure Albury your safety is our top priority.
We follow all guidelines as per the NSW Government Guidelines and ACCOR Hotels Stringent Safety Standards – ALL Safe.
For up to date information on visitor guidelines and regulations visit https://www.nsw.gov.au/covid-19
For up to date information about our cleaning methods, visit our Page ALL Safe