Good location and friendly hotel staff - The location is very good for dining and shopping, with the night market only a 10-minute walk away. There was also an atmospheric steak shop with a large aquarium-like aquarium... read more right near the hotel, which was very good.
The hotel staff were very kind and some of them were Japanese, which was very satisfying.
It was great to enjoy Cairns so much in the good weather.

  Very cozy hotel - Very nice, well located hotel, friendly helpful staff, great breakfast, clean comfortable rooms, service were appreciate a lot

  Amazing Experience - Great Reef. Awesome experience.
Amazing service. Friendly staff.
Whole family had a good time.
Will be back soon.
BTW thanks for calling me back to hand... read more me my scuba certificate.

  Nice place, happy friendly staff. - I was there for work so it was a different experience for me than most. The location was perfect though - very close to all attractions and the parking was... read more handy. I found the room quiet and peaceful. The staff were super friendly and I felt very welcome. Cairns is in the tropics so you want a place that's clean and well maintained - this is certainly all of those things. My room and the place in general were spic and span and I would definitely come back.

  The staff are fantastic - I stayed here for 2 nights then a further night as part of a package booked for me. From the beginning the staff in reception were warm and welcoming. I... read more was initially met by Evan who was helpful and gave me all the informatiom i could need even that he was a spurs fan haha. Travelling solo and flying in from the uk meant i was all over the place with my sleep so i would go through reception to go for a late night walk where i first met Kellyann. A friendly chatty irish lady who put up with me standing chatting for long periods of time. On the night shift (after 11pm) was probably one of the nicest people i have met for a long time. Eolia was again friendly with a wicked sense of humour and nothing was too much trouble. The hotel itself is what you would describe as cheap and cheerful. The rooms i stayed in were a good size, clean and had everything you would need. The hotel was not helped by the fack the restaurant is closed for a referb but breakfast can be had at a nearby hotel and you can also get a discount at a fantastic steak house 100m down the road. In all i would dwfinatly stay here again and all staff are a credit to themselves and to the hotel 10/10

  Great value and great location - Really well located hotel to explore Cairns. Close to the restaurants but far enough away that it was peaceful. Staff were really helpful. Great option for your Cairns stay.

  Convenient location. Clean and comfortable room. Friendly customer service. - Convenient location. Reception is 24hours (I checked in very late) . There were conflicting information about reception hours online, so I emailed the hotel prior to my arrival. Quick reply... read more was received reassuring me that reception is open 24/7. The restaurant was under renovation but the nearby Novotel offered great buffet breakfast and I could purchase a voucher for their breakfast at a discounted price at the Mercure. The Reception person was friendly and professional. The room was really clean and comfortable. Excellent for an overnight stay for travel for work.